1. Products and Services Covered

This refund policy applies to the following products and services offered by NetworkGateway:

• Online courses and workshops
• Digital downloads (e-books, guides, templates)
• Premium memberships and subscriptions
• Physical products (art supplies, merchandise)
• Consultation services

2. Refund Eligibility

2.1 Online Courses and Workshops

We offer a 14-day money-back guarantee for our online courses and workshops. If you are not satisfied with your purchase, you can request a full refund within 14 days of the purchase date, provided that:

• You have not completed more than 30% of the course content
• You can provide specific reasons why the course did not meet your expectations

2.2 Digital Downloads

Due to the nature of digital products, all sales of digital downloads (e-books, guides, templates) are final and non-refundable once the download link has been accessed or the file has been downloaded. However, if you experience technical issues with downloading or accessing the content, please contact our support team for assistance.

2.3 Premium Memberships and Subscriptions

For monthly subscriptions: You may cancel your subscription at any time. Refunds are not provided for partial months, but your subscription will remain active until the end of the current billing period.

For annual subscriptions: If you cancel within 14 days of the initial purchase or renewal date, you are eligible for a prorated refund for the unused portion of your subscription. After 14 days, no refunds will be issued for the remaining subscription period.

2.4 Physical Products

Physical products may be returned within 30 days of delivery if they are:

• In original condition
• Unopened and unused
• In original packaging

Shipping costs for returns are the responsibility of the customer unless the product is defective or was shipped incorrectly.

2.5 Consultation Services

For scheduled consultation services:

• Cancellations made more than 48 hours before the scheduled session are eligible for a full refund
• Cancellations made between 24-48 hours before the scheduled session are eligible for a 50% refund or rescheduling
• Cancellations made less than 24 hours before the scheduled session are not eligible for a refund

If we need to cancel a consultation, you will receive a full refund or the option to reschedule, depending on your preference.

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] with the subject line "Refund Request"
2. Include your order number, purchase date, and the product or service for which you are requesting a refund
3. Explain the reason for your refund request
4. For physical products, include photos if applicable (e.g., for damaged items)

You can also use our contact form on the website, selecting "Refund Request" from the dropdown menu.

3.2 Refund Processing Time

Once your refund request is approved:

• Credit card refunds typically take 5-10 business days to appear on your statement
• PayPal refunds are usually processed within 3-5 business days
• Bank transfers may take 7-14 business days, depending on your financial institution

We aim to process all refund requests within 3 business days of receiving a valid request.

3.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible for any reason, we will contact you to arrange an alternative refund method.

4. Exceptions and Special Circumstances

4.1 Sale Items

Products purchased during promotional sales or with discount codes may have different refund terms, which will be clearly communicated at the time of purchase.

4.2 Bundle Purchases

For bundled products or services, refunds may be issued on a prorated basis for the unused portion of the bundle. If a discounted bundle is partially refunded, the remaining items will be charged at their regular, non-discounted prices.

4.3 Technical Issues

If you experience technical issues that prevent you from accessing or using our products or services, please contact our support team before requesting a refund. In many cases, we can resolve technical issues quickly.

4.4 Force Majeure

In cases of events beyond our control (such as natural disasters, power outages, or system failures), we reserve the right to modify our refund policy as appropriate to the situation.

5. Non-Refundable Items and Services

The following items and services are non-refundable:

• Gift cards and vouchers
• Custom or personalized orders
• Services that have been fully delivered
• Downloadable products after the download link has been accessed
• In-person event tickets (unless the event is canceled by us)

6. Dispute Resolution

If you believe your refund request has been wrongfully denied or you have any concerns about our refund process, please contact our customer service team at [email protected]. We are committed to resolving any issues fairly and promptly.

If we cannot resolve the dispute directly, you may have rights to pursue the matter through your payment provider's dispute resolution process or through consumer protection agencies in your jurisdiction.

7. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the revised policy.

The refund terms that were in effect at the time of your purchase will apply to that specific transaction.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at: